As a customer, you have responsibilities both to your mover and yourself. They include:
✔️Reading all moving documents issued by the mover or broker.
✔️Being available at the time of pickup and delivery of your shipment. If you are not available you should appoint a representative to act on your behalf.
✔️Making payment in the amount required and in the form agreed to with the mover based on the bill of lading.
✔️Promptly filing claims for loss, damage or delays with your mover, if necessary.